Why Join Us?

A L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.

You Are

• You are more than a Counter Manager , you are a supporting anchor for the brand, a crafter of meaningful connections with customers and guests

• A guest-centric professional who brings warmth, elegance, and authenticity to every interaction.

• A commercial thinker who understands the power of storytelling and personalized service

• A curious learner who embraces feedback and seeks growth through shared success.

• A sustainability advocate who integrates our values into every guest experience and operational task.

What You’ll Do

Own your business

• Take full accountability for overall counter performance, ensuring targets are consistently achieved or exceeded

• Analyse sales data to identify trends, opportunities, and actions to drive growth

• Develop plans to increase footfall, retention, and average transaction value (ATV)

• Maximise every client interaction to support overall counter success

Support and develop the team

• Support in delivering excellent client experiences and product knowledge

• Contribute to performance conversations and highlight development opportunities

• Encourage ongoing learning through knowledge sharing and training support

• Foster a positive, collaborative, and inclusive team environment

• Support the smooth day-to-day running of the counter, including rota contribution where needed

Deliver service excellence

• Support the delivery of high-quality, results-driven service led experiences

• Maintain exceptional standards of hygiene, professionalism, and compliance

• Champion a seamless client journey from booking to follow-up

• Monitor feedback and performance metrics to support continuous improvement

• Collaborate with cross-functional teams to ensure consistent service delivery

Build and nurture relationships

• Deliver personalised consultations and exceptional service experiences

• Build strong client relationships through follow-ups and tailored skincare advice

• Support in-store events and activations to attract and engage clients

• Develop strong working relationships with retail partners and store teams

• Represent L’Occitane en Provence with professionalism, building trust with clients and colleagues

• Collaborate with internal teams to support brand initiatives and commercial success

Drive counter and brand excellence

• Maintain high standards of merchandising, presentation, and hygiene

• Support stock management, audits, and accurate product handling

• Contribute to promotional activity and in-store events to drive brand awareness

• Ensure compliance with L’Occitane en Provence and partner brand standard

What We Offer You!*

• Discretionary Company Bonus scheme

• Contribution Pension Scheme

• Holiday Allowance – above statutory

• Flexible Bank Holidays

• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year

• Hybrid working for Office based staff– 3 days in the office

• Work from Anywhere Policy – up to 4 weeks a year

• Volunteering 1 Day

• Half day leave for Birthday

• One day’s holiday for Newly Weds

• Discount Scheme

• Product allocation

• Company benefits platform

• Cycle to work scheme through Reward Gateway

• Travel Loan through Reward Gateway

• Subsidised health & wellbeing plan

• Long service awards